F.A.Q.
When Will My Order Ship?
Orders are processed and shipped via USPS + FedEx within 1-3 business days. Once your package is shipped, expect domestic orders to arrive between 2-6 days after you place your order! The majority of products will arrive on the earlier side.
How Do I Track My Package After It Has Been Shipped?
Once your order is shipped, you will receive a Shipment Confirmation email with tracking confirmation information. Please use this number to track your package.
Does Gems for Mama ship Internationally?
Unfortunately, we do not currently ship Internationally. However, if you have fallen in love with one of our products and are interested in International shipping, please reach out to us and we will dig into the possibility pending on the product.
Please contact us via the below contact form and specify your interest in international shipping.
How can I cancel or make changes to my order?
We generally process orders within 1-3 business days. Unfortunately, once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes. Please triple check your order and ensure the correct shipping address and quantity is placed before you submit your final click!
How do I apply my promo code or coupon?
Add your selections to your shopping cart and continue to checkout. On the right-hand side, click on ‘Apply Coupon’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The code used and amount of your discount will be displayed inside the box where you typed the code in after you hit the “Apply” button. On the order summary page, the amount of your discount will show across “Coupon”. Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.
I cannot find the answers to my questions, how do I contact customer service?
Simply email us by completing and submitting this form below or call us at (888) 617-8524 and we will help you out!
When Will My Order Ship?
Orders are processed and shipped via USPS + FedEx within 1-3 business days. Once your package is shipped, expect domestic orders to arrive between 2-6 days after you place your order! The majority of products will arrive on the earlier side.
How Do I Track My Package After It Has Been Shipped?
Once your order is shipped, you will receive a Shipment Confirmation email with tracking confirmation information. Please use this number to track your package.
Does Gems for Mama ship Internationally?
Unfortunately, we do not currently ship Internationally. However, if you have fallen in love with one of our products and are interested in International shipping, please reach out to us and we will dig into the possibility pending on the product.
Please contact us via the below contact form and specify your interest in international shipping.
How can I cancel or make changes to my order?
We generally process orders within 1-3 business days. Unfortunately, once we’ve fulfilled and shipped your order, we will be unable to cancel or make any changes. Please triple check your order and ensure the correct shipping address and quantity is placed before you submit your final click!
How do I apply my promo code or coupon?
Add your selections to your shopping cart and continue to checkout. On the right-hand side, click on ‘Apply Coupon’ then, type in the code and hit ‘Apply.’ Your promotion code will be automatically applied to your order and will be reflected in your order total. The code used and amount of your discount will be displayed inside the box where you typed the code in after you hit the “Apply” button. On the order summary page, the amount of your discount will show across “Coupon”. Unfortunately, only one code can be used per order. Please be advised that promo codes cannot be applied to previous purchases. Some exclusions apply.
I cannot find the answers to my questions, how do I contact customer service?
Simply email us by completing and submitting this form below or call us at (888) 617-8524 and we will help you out!
